HOW TO ORDER

Placing your order

Following our guidelines for ordering below should ensure a successful and trouble-free delivery, so please take a moment to read the following information:

Selection

Browse through our designs to find your favorite style, consider its silhouette options and choose the color and fabric. For advice on choosing the most flattering design please click here. To determine the correct sizes, click here for sizing information. We aim to make the ordering process simple for you and we welcome your calls should you have any questions. Please note that there are default selections for certain styles. Dresses where the A-line or column options are not selected will be made in the default and more popular A-line style.

Try-On program

It means sending dress sample(s) directly to your home, your bridesmaid(s), or to your office for viewing up-close. *Our wedding dresses are NOT available for try-on.

Instead of the usual "one sample size per style" bridal salons so often stock, we offer dress samples of many sizes to accommodate your fitting needs, and your bridesmaids can try on Aria's dresses at the comfort of their own home. The cost for receiving a sample dress is $10 each, a pre-paid USPS return label is included in your package. To schedule a try-on, simply telephone our Los Angeles office (1-800-658-8885) and let us know the style(s) and size(s) you are interested in seeing, preferably a couple weeks in advance. We regret that it is unlikely that the sample you receive will be in the color or skirt style you intend to order, this is due to the enormous numbers of possible combinations of styles, colors, materials and sizes that we offer, however, we will try our very best to match the style and size for you.

Please note that a try-on cannot be scheduled by e-mail (for security purposes) as we need your credit card information for the service charge. Sample dresses are generally sent from our office on Wednesday and received no later than the following Monday, this will depends on your location. You will be able to keep the sample dress for a few days, and then we ask that the return package be dropped off at your local post office no later than Wednesday of the same week. Try-ons are only available for US mainland addresses.

Placing your bridal party's order

A. If bridesmaid dresses are being paid for by each individual bridesmaid...

Each paying person is required to print, complete and sign their own order form and the accompanying ordering agreement. These completed forms are then to be collected by the bride, or an appointed person within the bridal party. This is to ensure that all items ordered, including dresses and accessories, will be cut and made from the same bolt of material, guaranteeing dye-lot match. They should be submitted to AriaDress's main office in Pasadena, either by fax, or by mail (trackable method recommended).

B. If all bridesmaid dresses are being paid for by one person only...
Only the person who is responsible for paying is required to print, complete and sign an order form and the accompanying ordering agreement. If dresses are to be shipped to various locations, we ask that detailed shipping instructions be submitted along with your order forms. The completed forms can then be sent to AriaDress's main office in Pasadena, either by fax, or by mail (trackable method recommended).

Discount

We offer a 10% discount to bridal parties ordering 6 or more bridesmaid dresses of the same style and color. Please note that your dress orders must be place at the same time to qualitfy for the discount. Quantity discount does not apply to accessories.

Order Forms

You may print and complete our order form here in 3 versions:
Order Form as a Microsoft Word Document
Order Form in HTML
Order Form as a PDF

You may also call us at (800) 658-8885 to request a faxed or mailed copy. Sorry, we cannot accept verbal orders over the phone. Our fax number is: 626-584-6450 or you may mail completed order forms to: AriaDress 892 North Fair Oaks Avenue, Pasadena, CA 91103. AriaDress takes your privacy seriously, our privacy policy is here. Orders must be faxed or mailed to us or may be placed in our showroom. For your protection (and ours) we must have a signed order form and order agreement. Size, extra length and other details should be clearly added to the proper locations on the order form. If any accompanying paperwork contradicts the order form specifications then the order form is what will be followed. Please be sure that we do not get the same orders twice! For instance, a faxed and a duplicate mailed copy.

Order Confirmations

For your peace of mind, we will always call the bride to confirm orders received within about 1 business day. If you do not hear from us within about 2 business days after you have faxed your order or one week for a mailed order then it should be considered abnormal. This would most likely mean that we have not received your order. It is truly necessary to contact us if no confirmation is received.

Timing

Most orders are completed within 12 weeks (3 months) from the day we receive the completed order forms (with the orders in from all the members of the wedding party that are ordering from us). We strongly recommend that we receive all the orders for a bridal party 4 months before the wedding or earlier. If your order is ready before the projected ready date it will be sent out earlier. We are not able to accept orders where the projected ready date will be less than 10 days before the wedding.

Rush Orders

4 to 6 weeks rush order is available at 30% extra.

Payment

Full payment for your order is required when we begin the production of your garments. We accept Visa, MasterCard, Discover card and personal checks. If payment by check is desired, please reference the bride's name on the check. Please note that a $40 handling fee will be added to all returned checks.

Ordering from outside the USA

For Canadian customers, please note that any duty/tax/brokerage should be collected by your UPS driver upon delivery. Please check with the Canadian Border Service agency for an estimation of any fees:

From within Canada: 1-800-461-9999 or 1-506-636-5064
or you can visit their website: http://www.cbsa-asfc.gc.ca/

Other international customers may email us for a shipping quote but this will not include any possible duty/tax/brokerage which we will not be able to estimate.

Returns, exchanges and orders

We will accept exchanges should item(s) received be defective, provided that we are notified within 5 days of receipt of items. Otherwise, since all our garments are made only after your order is placed, all sales are final. AriaDress is not responsible should an incorrect size be ordered (please be sure to refer to our size chart when ordering).

If you are unsure about which style or size to order, may we suggest that you please take advantage of our "Try-On" program. Please see here for details.

Should a return be necessary please notify AriaDress immediately to request a return authorization number. Items must be returned in the original condition, shipped at the customer's expense within 10 days of receipt of said items by a trackable method. Even in circumstances where we have agreed to reimburse shipping we will not reimburse for overnight or second day expedited shipping. Returned garments that have been altered cannot be accepted and we do not alter dresses for customers. For returns or exchanges, please contact us by calling 1-800-658-8885. The order cannot be cancelled after the dress is sent to the customer. If it is cancelled efore any of the dresses are sent, most often, a 50% refund would be possible. AriaDress's charges will not include any duties or taxes that might be assessed for international orders and AriaDress will not refund anything on the order should the consignee refuse to pay them. We reserve the right to replace, repair or refund depending on the situation regardless of what is preferred. We also reserve the right to refuse orders for our merchandise from anyone.

Shipping

All AriaDress garments are shipped via UPS. (Typically three to five business-days). The shipping cost for the continental US is as follows:

If one single dress/ensemble is being shipped to one location, the cost will be $15.

If multiple dresses/ensembles are being shipped to the same location, the cost will be $15 for the first dress/ensemble and $7 for each additional. Again, this is if more than one dress/ensemble is being shipped to only one location.

Accessories such as purses, shawls or ties that accompany a dress do not add to the shipping cost.

Please note that the above shipping cost applies to US mainland customers only. Those in Canada, Alaska, Hawaii or other overseas locations will need to contact us to make special arrangements and get a shipping quote. Fabric that is ordered is usually sent prior to the shipping of the rest of the order; the additional fabric shipping cost is $7.

It is up to the UPS driver's discretion whether they feel that it is safe to leave the package without a signature -it is not AriaDress's decision. Undelivered items returned to us to be resent again will be charged an additional shipping fee equalto the original shipping fee. Our terms, conditions and prices are subject to change without notice.

Items ordered are not available to be picked up from our showrooms.