HOW TO ORDER

 
 

Placing your order

Following our guidelines for ordering below should ensure a successful and trouble-free delivery, so please take a moment to read the following information:

Selection

Browse through our designs to find your favorite style, consider its silhouette options and choose the color and fabric.

 

To determine the correct sizes, click here for sizing information. We aim to make the ordering process simple for you and we welcome your calls should you have any questions. Please note that there are default selections for certain styles.

Placing your bridal dress order

All Aria dresses are made to order. In order for the production process to begin, you must sign and submit both order and agreement forms. Changes to color, fabric, style, or size may only be made up to 5 days after your order is placed (sooner for rush orders). It is only necessary to submit this agreement with the first order but it applies to all orders with Aria. To avoid any possible confusion, Aria will endeavor not be involved as a contact with the brides or your customers directly at any time. In order to maintain an ongoing relationship with Aria and to stay current with style trends, we require a minimum of 6 new styles ordered per 12-month period.

Order Forms

Please download below PDF and enter information on your downloaded order form:

Order Form as a PDF

You may also call us at (800) 658-8885 to request a faxed , e-mailed or mailed copy. Sorry, we cannot accept verbal orders over the phone. Our fax number is: 213-765-8008 , scan and e-mail your completed order form to inquiry@ariadress.com or you may mail completed order forms to: Aria 1031 S. Broadway Ste 202 Los Angeles, CA 90015. AriaDress takes your privacy seriously, our privacy policy is here. Orders must be faxed, e-mailed, mailed to us or may be placed in our showroom. For your protection (and ours) we must have a signed order form and order agreement. Size, extra length and other details should be clearly added to the proper locations on the order form. If any accompanying paperwork contradicts the order form specifications then the order form is what will be followed. Please be sure that we do not get the same orders twice! For instance, a faxed and a duplicate mailed copy.

Order Confirmations

For your peace of mind, we will always call/e-mail the bride to confirm orders received within about 1 business day. If you do not hear from us within about 2 business days after you have faxed your order or one week for a mailed order then it should be considered abnormal. This would most likely mean that we have not received your order. It is truly necessary to contact us if no confirmation is received.

Timing

Most orders are completed within 12 weeks (3 months) from the day we receive the completed order forms (with the orders in from all the members of the wedding party that are ordering from us). We strongly recommend that we receive all the orders for a bridal party 4 months before the wedding or earlier. If your order is ready before the projected ready date it will be sent out earlier. We are not able to accept orders where the projected ready date will be less than 10 days before the wedding.

Rush Orders

2 to 4 weeks rush order is available at 30% extra.

Payment

Full payment for your order is required when we begin the production of your garments. We accept Visa, MasterCard, Discover card and personal checks. If payment by check is desired, please reference the bride's name on the check. Please note that a $40 handling fee will be added to all returned checks.

Ordering from outside the USA

For Canadian customers, please note that any duty/tax/brokerage should be collected by your UPS driver upon delivery. Please check with the Canadian Border Service agency for an estimation of any fees:

From within Canada: 1-800-461-9999 or 1-506-636-5064
or you can visit their website: http://www.cbsa-asfc.gc.ca/

Other international customers may email us for a shipping quote but this will not include any possible duty/tax/brokerage which we will not be able to estimate.

Returns, exchanges and cancellation

We will accept exchanges should item(s) received be defective, provided that we are notified within 5 days of receipt of items. Otherwise, since all our garments are made only after your order is placed, all sales are final. AriaDress is not responsible should an incorrect size be ordered (please be sure to refer to our size chart when ordering).

Should a return be necessary please notify Aria immediately to request a return authorization. Items must be returned in the original condition, shipped at the customer's expense within 10 days of receipt of said items by a trackable method. Even in circumstances where we have agreed to reimburse shipping we will not reimburse for overnight or second day expedited shipping. Returned garments that have been altered cannot be accepted and we do not alter dresses for customers. For returns or exchanges, please contact us by calling 1-800-658-8885.

The order cannot be cancelled after the dress is sent to the customer. If it is cancelled before any of the dresses are sent, most often, a 50% refund would be possible. AriaDress's charges will not include any duties or taxes that might be assessed for international orders and AriaDress will not refund anything on the order should the consignee refuse to pay them. We reserve the right to replace, repair or refund depending on the situation regardless of what is preferred. We also reserve the right to refuse orders for our merchandise from anyone.

Shipping

All Aria garments are shipped via UPS. (Typically three to five business-days). The shipping cost for the continental US is as follows:

If one single bridesmaid dress/ensemble is being shipped to one location, the cost will be $15 ($20 Canada and Alaska).

If multiple dresses/ensembles are being shipped to the same location, the cost will be $15 for the first dress/ensemble and $7 for each additional. Again, this is if more than one dress/ensemble is being shipped to only one location.

New bridal shipping cost will be $25 for the first dress and $15 for each additional. To Canada and Alaska, the first dress is $35 and $15 for each additional.

Accessories such as flowers, shawls or ties that accompany a dress do not add to the shipping cost.

Please note that the above shipping cost applies to US mainland customers only. Any other shipping location will need to contact us to make special arrangements and get a shipping quote. Fabric that is ordered is usually sent prior to the shipping of the rest of the order; the additional fabric shipping cost is $7.

It is up to the UPS driver's discretion whether they feel that it is safe to leave the package without a signature -it is not Aria's decision. Undelivered items returned to us to be resent again will be charged an additional shipping fee equal to the original shipping fee. Rerouting a package because of incorrect address may result a fee of $15. Our terms, conditions and prices are subject to change without notice.