Placing your order
Following our guidelines for ordering below should ensure a successful and trouble-free delivery, so please take a moment to read the following information:
Browse through our designs to find your favorite style, consider its silhouette options and choose the color and fabric. For advice on choosing the most flattering design please click here. To determine the correct sizes, click here for sizing information. We aim to make the ordering process simple for you and we welcome your calls should you have any questions. Please note that there are default selections for certain styles. Dresses where the A-line or column options are not selected will be made in the default and more popular A-line style.
It means sending dress sample(s) directly to your home, your
bridesmaid(s), or to your office for viewing up-close. *Our wedding
dresses are NOT available for try-on.
Instead of the usual "one sample size per style" bridal
salons so often stock, we offer dress samples of many sizes to
accommodate your fitting needs, and your bridesmaids can try on
Aria's dresses at the comfort of their own home. The cost for
receiving a sample dress is $10 each, a pre-paid USPS return label
is included in your package. To schedule a try-on, simply telephone
our Los Angeles office (1-800-658-8885) and let us know the style(s)
and size(s) you are interested in seeing, preferably a couple
weeks in advance. We regret that it is unlikely that the sample
you receive will be in the color or skirt style you intend to
order, this is due to the enormous numbers of possible combinations
of styles, colors, materials and sizes that we offer, however,
we will try our very best to match the style and size for you.
Please note that a try-on cannot be scheduled by e-mail (for
security purposes) as we need your credit card information for
the service charge. Sample dresses are generally sent from our
office on Wednesday and received no later than the following Monday,
this will depends on your location. You will be able to keep the
sample dress for a few days, and then we ask that the return package
be dropped off at your local post office no later than Wednesday
of the same week. Try-ons are only available for US mainland addresses.
Placing your bridal party's order
A. If bridesmaid dresses are being paid for by each individual bridesmaid...
Each paying person is required to print, complete and sign their
own order form and the accompanying ordering agreement. These
completed forms are then to be collected by the bride, or an appointed
person within the bridal party. This is to ensure that all items
ordered, including dresses and accessories, will be cut and made
from the same bolt of material, guaranteeing dye-lot match. They
should be submitted to Aria's main office in Los Angeles, either
by fax, e-mail or by mail (trackable method recommended).
B. If all bridesmaid dresses are being paid for by one person only...
Only the person who is responsible for paying is required to print,
complete and sign an order form and the accompanying ordering
agreement. If dresses are to be shipped to various locations,
we ask that detailed shipping instructions be submitted along
with your order forms. The completed forms can then be sent to
Aria's main office in Los Angeles, either by fax, e-mail or by
mail (trackable method recommended).
We offer a 10% discount to bridal parties ordering 6 or more
bridesmaid dresses of the same style and color. Please
note that your dress orders must be place at the same time to
qualitfy for the discount. Quantity discount does not apply to
You may print and complete our order form here in 2 versions:
Form as a Microsoft Word Document
Form as a PDF
You may also call us at (800) 658-8885 to request a faxed , e-mailed
or mailed copy. Sorry, we cannot accept verbal orders over the
phone. Our fax number is: 213-765-8008 , scan and e-mail
your completed order form to firstname.lastname@example.org or you may
mail completed order forms to: Aria 1031 S. Broadway Ste 202 Los
Angeles, CA 90015. AriaDress takes your privacy seriously, our
Orders must be faxed, e-mailed, mailed to us or may be placed
in our showroom. For your protection (and ours) we must have a
signed order form and order agreement. Size, extra length and
other details should be clearly added to the proper locations
on the order form. If any accompanying paperwork contradicts the
order form specifications then the order form is what will be
followed. Please be sure that we do not get the same orders twice!
For instance, a faxed and a duplicate mailed copy.
For your peace of mind, we will always call the bride to confirm orders received within about 1 business day. If you do not hear from us within about 2 business days after you have faxed your order or one week for a mailed order then it should be considered abnormal. This would most likely mean that we have not received your order. It is truly necessary to contact us if no confirmation is received.
Most orders are completed within 12 weeks (3 months) from the
day we receive the completed order forms (with the orders in from
all the members of the wedding party that are ordering from us).
We strongly recommend that we receive all the orders for a bridal
party 4 months before the wedding or earlier. If your order is
ready before the projected ready date it will be sent out earlier.
We are not able to accept orders where the projected ready date
will be less than 10 days before the wedding.
4 to 6 weeks rush order is available at 30% extra.
Full payment for your order is required when we begin the production of your garments. We accept Visa, MasterCard, Discover card and personal checks. If payment by check is desired, please reference the bride's name on the check. Please note that a $40 handling fee will be added to all returned checks.
Ordering from outside the USA
For Canadian customers, please note that any duty/tax/brokerage should be collected by your UPS driver upon delivery. Please check with the Canadian Border Service agency for an estimation of any fees:
From within Canada: 1-800-461-9999 or 1-506-636-5064
or you can visit their website: http://www.cbsa-asfc.gc.ca/
Other international customers may email us for a shipping quote but this will not include any possible duty/tax/brokerage which we will not be able to estimate.
Returns, exchanges and orders
We will accept exchanges should item(s) received be defective, provided that
we are notified within 5 days of receipt of items. Otherwise,
since all our garments are made only after your order is placed,
all sales are final. AriaDress is not responsible should an incorrect
size be ordered (please be sure to refer to our size chart when
If you are unsure about which style or size to order, may we suggest
that you please take advantage of our "Try-On" program.
Should a return be necessary please notify AriaDress immediately
to request a return authorization number. Items must be returned
in the original condition, shipped at the customer's expense within
10 days of receipt of said items by a trackable method. Even in
circumstances where we have agreed to reimburse shipping we will
not reimburse for overnight or second day expedited shipping.
Returned garments that have been altered cannot be accepted and
we do not alter dresses for customers. For returns or exchanges,
please contact us by calling 1-800-658-8885. The order cannot
be cancelled after the dress is sent to the customer. If it is
cancelled efore any of the dresses are sent, most often, a 50%
refund would be possible. AriaDress's charges will not include
any duties or taxes that might be assessed for international orders
and AriaDress will not refund anything on the order should the
consignee refuse to pay them. We reserve the right to replace,
repair or refund depending on the situation regardless of what
is preferred. We also reserve the right to refuse orders for our
merchandise from anyone.
All AriaDress garments are shipped via UPS. (Typically three to five business-days). The shipping cost for the continental US is as follows:
If one single dress/ensemble is being shipped to one location, the cost will be $15.
If multiple dresses/ensembles are being shipped to the same location, the cost will be $15 for the first dress/ensemble and $7 for each additional. Again, this is if more than one dress/ensemble is being shipped to only one location.
such as purses, shawls or ties that accompany a dress do not add to the shipping cost.
Please note that the above shipping cost applies to US mainland customers only. Those in Canada, Alaska, Hawaii or other overseas locations will need to contact us to make special arrangements and get a shipping quote. Fabric that is ordered is usually sent prior to the shipping of the rest of the order; the additional fabric shipping cost is $7.
It is up to the UPS driver's discretion whether they feel that
it is safe to leave the package without a signature -it is not
Aria's decision. Undelivered items returned to us to be resent
again will be charged an additional shipping fee equal to the
original shipping fee. Rerouting a package because of incorrect
address may result a fee of $12. Our terms, conditions and prices
are subject to change without notice.
Items ordered are not available to be picked up from our showrooms.