HOW TO ORDER

 
 

Placing your wedding dress order

If you are in the Los Angeles area, please give us a call to make your bridal consultation appointment (800-658-8885), or you may browse throught our location page to see if there is a bridal salon near you that offers our wedding dresses. Our try-at-home wedding dress sample program is possible for brides who are not near Los Angeles or any of our retail partners, please contact us for more information.

Order Forms

Please download below PDF and enter information on your downloaded order form:

Order Form as a PDF

You may also call us at (800) 658-8885 to request a faxed , e-mailed or mailed copy. Sorry, we cannot accept verbal orders over the phone. Our fax number is: 213-765-8008 , scan and e-mail your completed order form to inquiry@ariadress.com or you may mail completed order forms to: Aria 1031 S. Broadway Ste 202 Los Angeles, CA 90015. AriaDress takes your privacy seriously, our privacy policy is here. Orders must be faxed, e-mailed, mailed to us or may be placed in our showroom. For your protection (and ours) we must have a signed order form and order agreement. Size, extra length and other details should be clearly added to the proper locations on the order form. If any accompanying paperwork contradicts the order form specifications then the order form is what will be followed. Please be sure that we do not get the same orders twice! For instance, a faxed and a duplicate mailed copy.

Order Confirmations

For your peace of mind, we will always call/e-mail the bride or bridal salon to confirm orders received within about 1 business day. If you or your bridal salon sales representive do not reveive a confirmation from us within 2 business days, it would most likely mean that we have not received your dress order. It is truly necessary to contact us if no confirmation is received.

Timing

Most orders are completed within 8 to 10 weeks from the day we receive a wedding dress order. We strongly recommend that your wedding dress order be placed at least 4 months before the wedding or earlier. If your order is ready before the projected ready date it may be shipped out earlier.

Rush Orders

1 week - 30% extra
2 to 3 weeks - 20% extra.

Payment

We accept Visa, MasterCard, Discover. AMEX and personal checks. If payment by check is desired, please reference the bride's name on the check. Please note that a $40 handling fee will be added to all returned checks.

Ordering from outside the USA

For Canadian customers, please note that any duty/tax/brokerage should be collected by your UPS driver upon delivery. Please check with the Canadian Border Service agency for an estimation of any fees:

From within Canada: 1-800-461-9999 or 1-506-636-5064
or you can visit their website: http://www.cbsa-asfc.gc.ca/

Other international customers may email us for a shipping quote but this will not include any possible duty/tax/brokerage which we will not be able to estimate.

Returns, exchanges and cancellation

We will accept exchanges should item(s) received be defective, provided that we are notified within 5 days of receipt of items. Otherwise, since all our garments are made only after your order is placed, all sales are final. Aria is not responsible should an incorrect size be ordered (please be sure to refer to our size chart when ordering, please keep in mind that it is always easier for any seamstress/tailor to take in a dress that is a bit too large than to let our a dress).

Aria's charges will not include any duties or taxes that might be assessed for international orders and AriaDress will not refund anything on the order should the consignee refuse to pay them. We reserve the right to replace, repair or refund depending on the situation regardless of what is preferred. We also reserve the right to refuse orders for our merchandise from anyone.

Shipping

Bridal gown shipping cost is $25 for the first dress and $15 for each additional. To Canada and Alaska, the first dress is $35 and $15 for each additional.

Accessories such as flower pins, shawls or ties that accompany a dress do not add to the shipping cost.

Please note that the above shipping cost applies to US mainland customers only. Any other shipping location will need to contact us to make special arrangements and get a shipping quote.

It is up to the UPS driver's discretion whether they feel that it is safe to leave the package without a signature -it is not Aria's decision. Undelivered items returned to us to be resent again will be charged an additional shipping fee equal to the original shipping fee. Rerouting a package because of incorrect address may result a fee of $15. Our terms, conditions and prices are subject to change without notice.