Placing your order
Following our guidelines for ordering below should ensure a successful
and trouble-free delivery, so please take a moment to read the
Browse through our designs to
find your favorite style and choose the color
To determine the correct sizes, click
here for sizing information. We aim to make the ordering
process simple for you and we welcome your calls should you have
Placing your bridal dress order
All Aria dresses are made to order. In order for the production
process to begin, you must sign and submit both order and agreement
Please download below PDF and enter information on your downloaded
Form as a PDF
You may also call us at (800) 658-8885 to request a faxed , e-mailed
or mailed copy. Sorry, we cannot accept verbal orders over the
phone. Our fax number is: 213-765-8008 , scan and e-mail
your completed order form to email@example.com or you may
mail completed order forms to: Aria 1031 S. Broadway Ste 202 Los
Angeles, CA 90015. AriaDress takes your privacy seriously, our
Orders must be faxed, e-mailed, mailed to us or may be placed
in our showroom. For your protection (and ours) we must have a
signed order form and order agreement. Size, extra length and
other details should be clearly added to the proper locations
on the order form. If any accompanying paperwork contradicts the
order form specifications then the order form is what will be
followed. Please be sure that we do not get the same orders twice!
For instance, a faxed and a duplicate mailed copy.
For your peace of mind, we will always call/e-mail the bride
to confirm orders received within about 1 business day. If you
do not hear from us within about 2 business days after you have
faxed your order or one week for a mailed order then it should
be considered abnormal. This would most likely mean that we have
not received your order. It is truly necessary to contact us if
no confirmation is received.
Most orders are completed within 8 to 10 weeks from the day we
receive the completed order form. We strongly recommend that we
receive all the orders for a bridal party 4 months before the
wedding or earlier. If your order is ready before the projected
ready date it may be sent out earlier.
2 to 4 weeks rush order is available at 30% extra.
Full payment for your order is required when we begin the production of your garments. We accept Visa, MasterCard, Discover card and personal checks. If payment by check is desired, please reference the bride's name on the check. Please note that a $40 handling fee will be added to all returned checks.
Ordering from outside the USA
For Canadian customers, please note that any duty/tax/brokerage should be collected by your UPS driver upon delivery. Please check with the Canadian Border Service agency for an estimation of any fees:
From within Canada: 1-800-461-9999 or 1-506-636-5064
or you can visit their website: http://www.cbsa-asfc.gc.ca/
Other international customers may email us for a shipping quote but this will not include any possible duty/tax/brokerage which we will not be able to estimate.
Returns, exchanges and cancellation
We will accept exchanges should item(s) received be defective,
provided that we are notified within 5 days of receipt of items.
Otherwise, since all our garments are made only after your order
is placed, all sales are final. AriaDress is not responsible should
an incorrect size be ordered (please be sure to refer to our size
chart when ordering).
AriaDress's charges will not include any duties or taxes that
might be assessed for international orders and AriaDress will
not refund anything on the order should the consignee refuse to
pay them. We reserve the right to replace, repair or refund depending
on the situation regardless of what is preferred. We also reserve
the right to refuse orders for our merchandise from anyone.
Bridal gown shipping cost will be $25 for the first dress and
$15 for each additional. To Canada and Alaska, the first dress
is $35 and $15 for each additional.
Accessories such as flowers, shawls or ties that accompany a
dress do not add to the shipping cost.
Please note that the above shipping cost applies to US mainland
customers only. Any other shipping location will need to contact
us to make special arrangements and get a shipping quote.
It is up to the UPS driver's discretion whether they feel that
it is safe to leave the package without a signature -it is not
Aria's decision. Undelivered items returned to us to be resent
again will be charged an additional shipping fee equal to the
original shipping fee. Rerouting a package because of incorrect
address may result a fee of $15. Our terms, conditions and prices
are subject to change without notice.