Placing your wedding dress order
If you are in the Los Angeles area, please give us a call to
make your bridal consultation appointment (800-658-8885), or you
may browse throught our location page to see if there is a bridal
salon near you that offers our wedding dresses. Our try-at-home
wedding dress sample program is possible for brides who are not
near Los Angeles or any of our retail partners, please contact
us for more information.
For your peace of mind, we will always call/e-mail the bride
or bridal salon to confirm orders received within about 1 business
day. If you or your bridal salon sales representive do not reveive
a confirmation from us within 2 business days, it would most likely
mean that we have not received your dress order. It is truly necessary
to contact us if no confirmation is received.
Most orders are completed within 8 to 10 weeks from the day we
receive a wedding dress order. We strongly recommend that your
wedding dress order be placed at least 4 months before the wedding
or earlier. If your order is ready before the projected ready
date it may be shipped out earlier.
1 week - 30% extra
2 to 3 weeks - 20% extra.
We accept Visa, MasterCard, Discover. AMEX and personal checks.
If payment by check is desired, please reference the bride's name
on the check. Please note that a $40 handling fee will be added
to all returned checks.
Ordering from outside the USA
For Canadian customers, please note that any duty/tax/brokerage should be collected by your UPS driver upon delivery. Please check with the Canadian Border Service agency for an estimation of any fees:
From within Canada: 1-800-461-9999 or 1-506-636-5064
or you can visit their website: http://www.cbsa-asfc.gc.ca/
Other international customers may email us for a shipping quote but this will not include any possible duty/tax/brokerage which we will not be able to estimate.
Returns, exchanges and cancellation
We will accept exchanges should item(s) received be defective,
provided that we are notified within 5 days of receipt of items.
Otherwise, since all our garments are made only after your order
is placed, all sales are final. Aria is not responsible should
an incorrect size be ordered (please be sure to refer to our size
chart when ordering, please keep in mind that it is always easier
for any seamstress/tailor to take in a dress that is a bit too
large than to let our a dress).
Aria's charges will not include any duties or taxes that might
be assessed for international orders and AriaDress will not refund
anything on the order should the consignee refuse to pay them.
We reserve the right to replace, repair or refund depending on
the situation regardless of what is preferred. We also reserve
the right to refuse orders for our merchandise from anyone.
Bridal gown shipping cost is $25 for the first dress and $15
for each additional. To Canada and Alaska, the first dress is
$35 and $15 for each additional.
Accessories such as flower pins, shawls or ties that accompany
a dress do not add to the shipping cost.
Please note that the above shipping cost applies to US mainland
customers only. Any other shipping location will need to contact
us to make special arrangements and get a shipping quote.
It is up to the UPS driver's discretion whether they feel that
it is safe to leave the package without a signature -it is not
Aria's decision. Undelivered items returned to us to be resent
again will be charged an additional shipping fee equal to the
original shipping fee. Rerouting a package because of incorrect
address may result a fee of $15. Our terms, conditions and prices
are subject to change without notice.